The following policies apply to services. If you have questions, please reach out, prior to scheduling your session.
Full payment is required for the following conditions.
Less than 24-hour notice to cancel or reschedule an appointment.
No show or missed appointment.
Late arrivals - arriving late for a service may require shortening the length of the treatment
If you request a cancelation, or self-cancel your appointment, you will be issued a credit on your account that is good for the service you purchased, for the remainder of the year. You will be able to self-schedule your replacement appointment online. All services and credits reset at the end of each calendar year, and do not roll over.
Cancellation policy for travel trips.
Due to the many costs associated with accommodating traveling services, the following policy is strictly enforced:
Any session or service that is scheduled to take place during a travel trip is non-refundable.
There are no refunds for any session or service that is scheduled for, on, or during a travel trip, regardless of when it was scheduled.
The 24-hour cancellation policy is not applicable to sessions or services that are scheduled for, on, or during travel dates.
If you self-cancel your session or service online, no refunds will be applied.
The exception is that you may self-reschedule, if there is another time showing available online, via the self-scheduling system.